Hello!
We’d love to hear from you! Whether you have questions, feedback, or simply want to learn more about our products, we’re here to help. Email us at info@KashmereShop.com. Follow us on Instagram and Facebook for the latest updates, inspiration, and behind-the-scenes looks at our handcrafted cashmere. We look forward to connecting with you!
General Questions
What is Kashmere?
Kashmere is a premium boutique offering handcrafted cashmere products sourced from skilled artisans in Kashmir. Our mission is to provide timeless, high-quality pieces while supporting sustainable practices and the local economy.
Where are your products made?
Our products are sourced from global wholesalers and our upcoming lines will be sourced from Kashmir and embroidery is done by locals in the region, using traditional techniques passed down through generations.
Do you ship internationally?
In the future we aim to grow our brand to be able to ship internationally.
Product Questions
What makes cashmere special?
Cashmere is a natural, luxurious fiber known for its softness, warmth, and durability. Each piece we offer is made with the finest cashmere, ensuring unmatched quality and comfort.
Are your products handmade?
Our products are machine and handmade and this is normally detailed in the product description in full transparency. Certain embroidery techniques that are handmade often take several months to complete and this is reflected in the price of the granment.
How should I care for my cashmere products?
To ensure longevity, hand wash your cashmere in cold water with a gentle detergent or have it dry-cleaned. Lay flat to dry and store in a breathable bag to protect it from moths.
Order & Shipping Questions
How can I place an order?
You can place an order directly through our website. Simply browse our collection, select your items, and proceed to checkout.
What are your shipping options?
We offer standard free shipping only. Delivery times and costs vary depending on product availability.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor its progress.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of purchase for unused items with tags intact. For more details, please refer to our Return Policy page.
How do I initiate a return or exchange?
To start a return or exchange, contact us at info@kashmereshop.comwith your order details. We’ll guide you through the process.